How to Cancel Your Jio Fiber Connection
If you are no longer using Jio Fiber or planning to switch to another internet service provider, you can easily cancel your Jio Fiber connection online. The process can be completed through the Jio website or the MyJio app, followed by returning the Jio Fiber equipment.
This guide explains the cancellation process step-by-step and what to expect after submitting your disconnection request.
Step-by-Step Guide to Cancel Your Jio Fiber Connection
1. Visit the Jio Website or Open the MyJio App
Start by going to the official Jio website or launching the MyJio app on your phone.
2. Log in to Your Account
Use your registered mobile number or Jio ID to sign in.
Enter the OTP sent to your phone to access your account dashboard.
3. Go to the Support Section
When you log in, it will appear as “Support” or “Help”, “Service”
This is where you can manage your Jio Fiber services.
4. Select ‘Disconnect’ or ‘Cancel Connection’
Find the option that says “Disconnect Jio Fiber”, “Cancel Service”, or “Terminate Connection.”
Click on it to start the cancellation request.
5. Follow On-Screen Instructions
You may be asked to:
- Choose a reason for disconnection
- Confirm your registered details
- Review important information before submitting
Complete the steps shown on the screen.
6. Receive Confirmation
After submitting the request, Jio will send a confirmation message or email.
You may also receive a call from customer support to verify the cancellation.
7. Return Jio Fiber Equipment
Make sure to return items such as:
- Jio Fiber router
- Power adapter
- Set-top box (if provided)
- Any other accessories
Not returning the equipment may result in extra charges or deductions from your refundable security deposit.
FAQs – Jio Fiber Connection Cancellation
1. Can I cancel Jio Fiber online?
Yes. You can cancel through the Jio website or MyJio app under the Support/Service section.
2. How long does it take to process the cancellation?
Jio usually processes disconnection requests within 24–48 hours, depending on your location.
3. Will I get a refund after cancellation?
If you paid a security deposit, you will receive it back after returning all Jio Fiber equipment.
4. Do I need to return the Jio Fiber router?
Yes. All equipment must be returned to avoid extra charges.
5. Can I cancel Jio Fiber through customer care?
Yes. You can also call Jio Customer Support at 1800-890-9999 to request disconnection.